TABLE OF CONTENTS

1. INTRODUCTION

2. EXECUTIVE SUMMARY

3. RESULTS OF QUESTIONNAIRE

3.1. HARDWARE & SOFTWARE

3.2. USER SATISFACTION

3.3. PERCEPTION OF CHANGE

3.4. INTERDISCIPLINARY EXCHANGE OF INFORMATION

3.5. NON NUMERIC (HARD DATA)

3.6. INTER-APPLICATION DATA EXCHANGE

3.7. GRAPHIC FORMATS

3.8. DATA FLOW IN ORGANIZATION

3.9. DATA HOMOGENEITY

3.10. MAIN USER INTERFACES IN USE

3.11. STANDARDIZED DATA MODEL - CHOICE

3.12. STANDARDIZED DATA MODEL - IMPLEMENTATION.

3.13. EMAIL AND ON-LINE SERVICES

3.15. CD-ROM ACCESS

3.16. POLICY TOWARDS NEW TECHNOLOGY

3.17. THE FUTURE

3.18. DISCUSSION

4. DISCUSSION - THE STANDARD DATA MODEL.

4.1. SOME THEORETICAL CONSIDERATIONS

4.2. COMMERCIAL REALITY

4.3. DATA STRUCTURES AND PERFORMANCE

4.4. PPDM

4.5. POSC

4.6. OBJECTS V. RELATIONS

4.7. POSC TODAY

4.8. WHAT DOES THIS MEAN TO THE CONSUMER?

5. THE IMPACT OF NEW TECHNOLOGIES

6. APPENDIX 1 - WORLD WIDE WEB RESOURCES

7. APPENDIX 2 - GUIDE TO TERMINOLOGY

8. INDEX